We’re Here to Help!
Are you a merchant who wants us to provide refunds to your customers? Are you a consumer with questions about a payment e-Refunds provided? Let us know!
Please feel free to contact e-Refunds during normal banking hours. Our customer service representatives are available 9:00am to 5:00pm Eastern Standard Time, Monday through Friday (excluding holidays).
If you’d rather have a paper check mailed to you, please email your request and address to email@example.com. A check will be sent upon confirmed cancellation of the electronic payment.